55ww's Privacy Policy

55ww ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, register an account, or access any of our services.

By using our services, you are considered to have agreed to this privacy policy. We therefore ask that you read this policy carefully before you start using our services. If there is anything in this policy that you do not understand, please contact us — we are always ready to help.

We collect various types of information to improve your experience with our service and to ensure the security of the platform. Information is collected in two main ways.

2.1 Information You Provide Directly

Information you provide yourself during registration, login, or account management:

• Full name and date of birth (for age verification)
• Valid mobile number
• Email address
• Payment-related information: bKash, Nagad, Rocket, or Upay account identifier numbers
• National ID card or passport details for identity verification (where applicable)
• Any information provided when contacting the support team

2.2 Automatically Collected Information

Information collected automatically when you browse or use our platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Session duration and browsing patterns (which pages you visited and for how long)
• Transaction history and gaming activity
• Referral source (where you came from when you arrived at the site)
• Information collected from cookies and similar tracking technologies

We use the collected information for the following legitimate purposes. Your information will not be used for any other purpose without your explicit consent.

3.1 Account and Service Management

• Creating and verifying your account
• Keeping the login process secure
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Managing bonuses and promotional offers
• Providing VIP program and cashback benefits

3.2 Security and Fraud Prevention

• Detecting unauthorized access and fraud
• Taking action against the creation of multiple accounts
• Ensuring the security of financial transactions
• Age verification — only accounts of users aged 21 or above remain active

3.3 Service Improvement

• Resolving technical issues on the platform
• Conducting analysis to improve the user experience
• Planning the addition of new features and games

3.4 Communication

• Sending important notifications related to transactions
• Responding to support requests
• Sending promotional information with your consent

Cookies are small data files stored on your device. The 55ww platform uses several types of cookies.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Without them, login sessions, security verification, and certain core features will not work. This type of cookie cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences — such as language selection and display settings — and improve your experience on future visits.

4.3 Analytics Cookies

These cookies are used for platform traffic analysis and service improvement. They collect anonymous data and do not identify you personally.

55ww never sells or rents your personal information. However, limited information may be shared with third parties in specific circumstances.

5.1 Payment Processors

Transaction-related information necessary for processing deposits and withdrawals is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies.

5.2 Game Software Providers

Technical gameplay-related information may be shared with game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others. Sensitive personal information is never shared.

5.3 Legal Obligations

Information may be disclosed if ordered by legal authorities or when required to prevent fraud and criminal activity.

We retain your information only for as long as necessary to provide our services or to meet legal requirements.

6.1 Active Accounts

All information associated with your account is retained while your account is active. During this time, you may request to review or correct any information.

6.2 After Account Closure

Even after an account is closed or deactivated, some information may be retained for a set period for legal, financial, and regulatory reasons. Once that period has passed, the information is securely deleted or anonymized.

6.3 Transaction Records

Records of financial transactions may be retained for an extended period in accordance with legal requirements. These records are protected with strict security.

As a user of 55ww, you have the following rights over your own information. To exercise these rights, please contact our support team.

7.1 Right of Access

You can find out what information we hold about you. After receiving your request, we will provide a summary of the information within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. Keeping accurate information is also important for secure transactions.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations or the need to resolve disputes.

7.4 Right to Object to Processing

You may withdraw your consent for promotional communications at any time. If you contact support, we will stop marketing communications as quickly as possible.

7.5 Data Portability

You may request a copy of your account and transaction information in a structured, commonly used format.

55ww uses industry-standard security technology to protect your information. We treat security as our top priority.

8.1 SSL Encryption

All data exchanged between you and our servers on the platform is protected by SSL (Secure Sockets Layer) encryption. This ensures that third parties cannot read your personal and financial information while it is in transit.

8.2 Secure Server Environment

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. Sensitive information stored on our servers is kept in an encrypted state.

8.3 Access Controls

Your information can only be accessed by authorized staff and only for the specific purpose of providing services. All access is logged and reviewed regularly.

8.4 Your Responsibilities

Alongside our technical protections, you also have a role to play in keeping your own account secure:

• Use a strong password and change it regularly
• Do not share your login details with anyone else
• Avoid logging in over public Wi-Fi
• If you notice any unusual activity, inform us immediately

The 55ww platform is for users aged 21 and above only. We do not collect information from minors or provide services to them under any circumstances.

Age is verified during the registration process, and if any user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If you find out that a minor is using our platform, please notify us at [email protected]. We will take prompt action.

We may update this privacy policy from time to time due to business changes, technical updates, or legal requirements.

For any significant changes, we will notify you by email or through the platform. Continuing to use the platform after the changes means you are considered to have agreed to the updated policy.

We recommend that you visit this page regularly to stay familiar with the latest policy. The "Last Updated" date is always displayed at the top of this policy.

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to assist you. We provide support in both Bengali and English.

When sending data-related requests, please write from your registered email address so we can quickly verify your identity and provide the appropriate assistance.